Terms of Service

1. Agreement to these terms

These Terms of Service (the “Terms”) are a binding agreement between you and Vantlir LLC, a Delaware limited liability company, which operates the AgentSpeed service (“AgentSpeed,” “we,” or “us”), governing your access to and use of the AgentSpeed websites, applications, and APIs (the “Service”).

By creating an account, sending data to our ingest API, or otherwise using the Service, you agree to these Terms, our Privacy Policy, and, where applicable, our Data Processing Addendum. If you are using the Service for an organization, you represent that you are authorized to bind that organization, and “you” includes that organization.

You must be at least 18 years old and able to form a binding contract to use the Service.

2. The Service

AgentSpeed provides AI-agent readiness scanning and observability. You send run telemetry (metrics and metadata) to our ingest API and view runs, spans, cost, latency, alerts, journey canaries, and status pages. We may add, change, or discontinue features over time, and we will use reasonable efforts to notify you of material changes.

3. Accounts and API keys

Authentication uses one-time email links; there are no passwords. You are responsible for maintaining access to your email account, for all activity that occurs under your account, and for keeping your API keys secret. API keys are credentials: treat them like passwords.

You agree to provide accurate information and to notify us promptly at support@agentspeed.com if you suspect unauthorized use of your account or keys. We are not liable for losses caused by unauthorized use of your account that results from your failure to keep your credentials secure.

4. Plans, billing, and renewals

The Service offers a free plan and paid subscription plans (currently Starter, Growth, and Pro). Paid plans are billed in advance through our payment processor, Stripe, on a recurring basis (monthly unless stated otherwise).

Paid subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period, and your plan then reverts to the free tier. Except where required by law, fees already paid are non-refundable, and we do not provide refunds or credits for partial periods or unused capacity.

Plans include monthly event allowances and other limits described on our pricing page. We may change prices or plan limits prospectively; we will give reasonable notice before a change affects your paid subscription, and continued use after the change takes effect is acceptance of it. You are responsible for any taxes other than taxes on our net income.

5. Your data and ownership

As between you and us, you own the telemetry and other data you submit to the Service (“Customer Data”). You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and as otherwise permitted by these Terms and our Privacy Policy.

The Service is designed to receive metadata, not content: the ingest contract has no field for prompt or model-output text, known content keys are stripped before validation, and the schema rejects unknown keys. You are nonetheless responsible for the data you send and for ensuring you have the right to send it. Do not transmit content you are not permitted to share, and do not rely on the Service to store anything other than the metrics and metadata it is built to hold.

Where we process personal data contained in Customer Data on your behalf, we do so as your processor under our Data Processing Addendum, which forms part of these Terms for such processing.

6. Acceptable use

You agree not to:

• abuse, overload, disrupt, probe, or attempt to gain unauthorized access to the Service or its infrastructure;
• reverse-engineer, decompile, or attempt to extract source code, except to the extent that restriction is prohibited by law;
• exceed, circumvent, or interfere with rate limits, quotas, or usage allowances;
• use journey canaries or any other feature against systems you do not own or have permission to test, or to bypass another party’s access controls or bot protections;
• use the Service to violate any law or the rights (including intellectual-property and privacy rights) of others; or
• resell or provide the Service to third parties except as expressly permitted.

7. Intellectual property

The Service, including its software, design, and content (excluding Customer Data), is owned by AgentSpeed and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction or obligation to you.

8. Third-party services

The Service relies on third-party sub-processors (for example, hosting, database, email, and payment providers), which are listed on our Sub-processors page. We are responsible for our sub-processors’ handling of data as set out in our Privacy Policy and DPA.

If you connect optional third-party services (such as Slack), your use of those services is governed by their own terms, and we are not responsible for them.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any metric, alert, or reading is accurate or suitable for your particular use.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENTSPEED WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) USD 100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless AgentSpeed and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

12. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms (including non-payment), if required by law, or if your use poses a security or operational risk; where practical we will give notice and an opportunity to cure.

On termination, your right to use the Service ends. You may export your data before termination where the Service provides that ability, and we will delete or de-identify Customer Data in accordance with our Privacy Policy and retention practices. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and indemnification) will survive.

13. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or an in-product notice) before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. You and AgentSpeed agree to first try to resolve any dispute informally by contacting legal@agentspeed.com. If a dispute is not resolved within 30 days, it will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, USA, and you consent to personal jurisdiction there.

15. Miscellaneous

These Terms, together with the Privacy Policy and (where applicable) the DPA, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

16. Contact

Questions about these Terms? Contact us at legal@agentspeed.com.