AI-Powered Service Platform | Zendesk Skip to main content AI Masterclass 2026: On-demand workshops to assess AI readiness and build a practical plan to scale agentic service. On-demand workshops to assess AI readiness and build a practical plan to scale agentic service. Watch now View demo Platform Zendesk Resolution Platform Deliver faster, higher quality resolutions with the only AI-first service platform Zendesk AI Power your service with AI that continuously improves every resolution Reporting and analytics Turn service insights into better outcomes Marketplace Find 1,800+ apps, partners, and integrations to serve customers and employees Actions and integrations Drive resolutions across unified data and systems Security and Trust Deploy trusted service with enterprise-grade security and AI governance Products Customer Service Manage and resolve customer inquiries across all channels in one place Employee Service Give employees the fastest resolutions through a scalable, intuitive platform Contact Center Deliver AI-powered resolutions for every call, every channel, every time AI agents Resolve even the most complex issues on any channel autonomously Copilot Empower service teams with the only proactive AI assistant Quality assurance Improve your service overtime with automatic human and AI agent scoring Workforce Management Forecast, staff, and manage agent schedules with AI-powered precision Solutions Common use cases Messaging and live chat Engage customers on your website or mobile app Ticketing Track, organize, and resolve all your tickets in one place IT service management IT support that empowers your workforce Knowledge base Power every resolution with connected knowledge Voice Manage and resolve customer calls with AI By business type Startups Get up to 2 years of Zendesk free for qualified startups Retail Turn service into smarter selling Financial Services Secure service that builds financial trust Technology Transform support to drive net retention Government Reliable support that serves every citizen Media and entertainment Engage audiences and elevate experiences Education Create better student experiences Manufacturing Strengthen customer and partner relationships Healthcare Build healthier patient experiences Telecommunications Improve retention with seamless support Resources Learn Customer stories Success stories from customers who love Zendesk Blog Content focused on growing and scaling your support teams Events Discover popular local events, browse by category, or view on-demand options CX Trends Our flagship report, covering the five trends shaping the future of CX Support Help Center Articles and discussions to answer your questions Community Connect, learn, and share with other Zendesk users Partners Find a partner to help your business integrate with Zendesk solutions What's new Stay up to date with new product releases Company About Us Learn why Zendesk is the leader in AI customer service Why Zendesk See why 80,000+ companies choose Zendesk for AI service Newsroom See news updates and press about Zendesk Careers Want to work at Zendesk? Check out our current openings Latest News AI Masterclass 2026 Live workshops for CX and IT leaders ready to move from AI strategy to an executable plan. Register Now Pricing Sign in Language English (US) English (UK) Español Español (LATAM) Português Français Deutsch Italiano Nederlands English (Denmark) English (Sweden) English (Australia) English (India) English (Singapore) 日本語 한국어 繁體中文 (台灣) 繁體中文 (香港特區) View demo Contact us Sign in Contact us Language English (US) English (UK) Español Español (LATAM) Português Français Deutsch Italiano Nederlands English (Denmark) English (Sweden) English (Australia) English (India) English (Singapore) 日本語 한국어 繁體中文 (台灣) 繁體中文 (香港特區) Platform Zendesk Resolution Platform Deliver faster, higher quality resolutions with the only AI-first service platform Zendesk AI Power your service with AI that continuously improves every resolution Reporting and analytics Turn service insights into better outcomes Marketplace Find 1,800+ apps, partners, and integrations to serve customers and employees Actions and integrations Drive resolutions across unified data and systems Security and Trust Deploy trusted service with enterprise-grade security and AI governance Products Customer Service Manage and resolve customer inquiries across all channels in one place Employee Service Give employees the fastest resolutions through a scalable, intuitive platform Contact Center Deliver AI-powered resolutions for every call, every channel, every time AI agents Resolve even the most complex issues on any channel autonomously Copilot Empower service teams with the only proactive AI assistant Quality assurance Improve your service overtime with automatic human and AI agent scoring Workforce Management Forecast, staff, and manage agent schedules with AI-powered precision Solutions Common use cases Messaging and live chat Engage customers on your website or mobile app Ticketing Track, organize, and resolve all your tickets in one place IT service management IT support that empowers your workforce Knowledge base Power every resolution with connected knowledge Voice Manage and resolve customer calls with AI By business type Startups Get up to 2 years of Zendesk free for qualified startups Retail Turn service into smarter selling Financial Services Secure service that builds financial trust Technology Transform support to drive net retention Government Reliable support that serves every citizen View all business types Resources Learn Customer stories Success stories from customers who love Zendesk Blog Content focused on growing and scaling your support teams Events Discover popular local events, browse by category, or view on-demand options CX Trends Our flagship report, covering the five trends shaping the future of CX Support Help Center Articles and discussions to answer your questions Community Connect, learn, and share with other Zendesk users Partners Find a partner to help your business integrate with Zendesk solutions What's new Stay up to date with new product releases Company About Us Learn why Zendesk is the leader in AI customer service Why Zendesk See why 80,000+ companies choose Zendesk for AI service Newsroom See news updates and press about Zendesk Careers Want to work at Zendesk? Check out our current openings Latest News AI Masterclass 2026 Live workshops for CX and IT leaders ready to move from AI strategy to an executable plan. Register Now Pricing Try for free View demo AI-powered service platform Move beyond deflection. Deliver real resolutions. Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform. 14-day free trial. No credit card required. Use your work email to connect customer emails, apps, and invite team members. Try for free I agree to Zendesk contacting me with marketing-related communications. By submitting, I agree to Zendesk's Privacy Notice . 22,000+ service teams trust Zendesk AI AI that gets smarter with every resolution. Achieve up to 80% automation with AI Agents that continuously learn from every interaction, handle more complex workflows, and deliver better outcomes. Explore the platform Every conversation becomes a learning signal Zendesk AI turns signals into improvement Faster resolutions. Stronger loyalty. Better outcomes. Trillions of data points turned into billions of successful outcomes. 22K+ AI customers 830M AI interactions 4.8B Resolutions delivered Zendesk + Forethought NEW Self‑improving AI Agents on any platform Deploy AI agents that learn and improve on any platform. Powered by the Zendesk Resolution Learning Loop, every resolution makes the next one better, improving performance over time. Request Forethought demo Learn more Zendesk’s partnership with the Golden State Warriors, Valkyries, and Chase Center is helping reshape the fan experience. Find out how Designed for AI-first