agentspeed.

zendesk.com

scanned 7/25/2026, 3:41:38 PM · cached · refresh in 15h · rubric 2026.07.4
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robots.txt present: passrobots.txt allows AI agents: passContent-Signal directives: failllms.txt present: passSitemap present: passLink response headers: warnCanonical URL: skipMCP server card: failOAuth authorization metadata: failOAuth resource metadata: failAPI catalog / OpenAPI: failWeb Bot Auth: failMarkdown negotiation: passText-to-markup ratio: failContent without JavaScript: warnHeading hierarchy: skipCookie wall blocks content: skipPage title: skipMeta description: skipJSON-LD present: passStructured data validates: warnSchema type coverage: failPaywall / login wall: skipAgent Skills manifest: failWebMCP actions: failPrimary action reachable: passReachability: passTime to first byte: passFull render time: skipPage weight: pass68/ 100 · D
Needs work

This is how AI agents (not browsers) experience zendesk.com. The score weights five categories of machine-readability; the ticks on the arc are the 30 individual checks behind it.

✉ Email me this report + alert me when it changes ↓

Top fixes

Checks tagged “emerging” are 2026 agent-protocol standards most of the web hasn’t adopted yet — adopting early is an edge, not a defect.

failText-to-markup ratioReadability

Visible text is 2.5% of HTML weight (21870/874621 bytes). Low. Markup may be crowding out agent-usable text.

Fix: Heavy ad or navigation markup crowds out agent-usable text. Aim for a text-to-DOM ratio above 15%.

warnContent without JavaScriptReadability

Browser pass unavailable; HTML looks like a JS-shell (e.g. #__next / #root). Likely JS-dependent.

Fix · Next.js: Render primary content on the server: use Server Components (App Router) or getServerSideProps/SSG (Pages Router). Avoid fetching above-the-fold content in a client useEffect, since agents don’t run it.

warnStructured data validatesStructured data

1 recommended-field warning(s). First: WebSite recommends "potentialAction" (improves agent comprehension). 3 block(s) skipped — type outside the set we check.

Fix: Validate your JSON-LD with Google Rich Results test. Fix missing required properties.

failSchema type coverageStructured data

Page looks like FAQPage; missing JSON-LD type(s): FAQPage.

Fix: Align JSON-LD type to page purpose. Product pages without Product markup are skipped by agent shopping flows.

warnLink response headersDiscoverability

A Link: header is present but carries none of canonical/alternate/describedby — the relations agents consume.

Fix: Emit `Link:` headers for canonical, alternate-language, and describedby relations. Agents that fetch HEAD-only or stream-render rely on these.

failContent-Signal directivesemergingDiscoverability

No Content-Signal directives. Add e.g. `Content-Signal: ai-train=no, ai-summarize=yes` to declare granular AI usage policy beyond binary allow/disallow.

Fix: Add `Content-Signal:` directives to your robots.txt. This is the emerging standard (Cloudflare-driven) for declaring fine-grained AI usage policy beyond a binary allow/disallow.

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What the agent receives

The agent’s-eye view
AI-Powered Service Platform | Zendesk Skip to main content AI Masterclass 2026: On-demand workshops to assess AI readiness and build a practical plan to scale agentic service. On-demand workshops to assess AI readiness and build a practical plan to scale agentic service. Watch now View demo Platform Zendesk Resolution Platform Deliver faster, higher quality resolutions with the only AI-first service platform Zendesk AI Power your service with AI that continuously improves every resolution Reporting and analytics Turn service insights into better outcomes Marketplace Find 1,800+ apps, partners, and integrations to serve customers and employees Actions and integrations Drive resolutions across unified data and systems Security and Trust Deploy trusted service with enterprise-grade security and AI governance Products Customer Service Manage and resolve customer inquiries across all channels in one place Employee Service Give employees the fastest resolutions through a scalable, intuitive platform Contact Center Deliver AI-powered resolutions for every call, every channel, every time AI agents Resolve even the most complex issues on any channel autonomously Copilot Empower service teams with the only proactive AI assistant Quality assurance Improve your service overtime with automatic human and AI agent scoring Workforce Management Forecast, staff, and manage agent schedules with AI-powered precision Solutions Common use cases Messaging and live chat Engage customers on your website or mobile app Ticketing Track, organize, and resolve all your tickets in one place IT service management IT support that empowers your workforce Knowledge base Power every resolution with connected knowledge Voice Manage and resolve customer calls with AI By business type Startups Get up to 2 years of Zendesk free for qualified startups Retail Turn service into smarter selling Financial Services Secure service that builds financial trust Technology Transform support to drive net retention Government Reliable support that serves every citizen Media and entertainment Engage audiences and elevate experiences Education Create better student experiences Manufacturing Strengthen customer and partner relationships Healthcare Build healthier patient experiences Telecommunications Improve retention with seamless support Resources Learn Customer stories Success stories from customers who love Zendesk Blog Content focused on growing and scaling your support teams Events Discover popular local events, browse by category, or view on-demand options CX Trends Our flagship report, covering the five trends shaping the future of CX Support Help Center Articles and discussions to answer your questions Community Connect, learn, and share with other Zendesk users Partners Find a partner to help your business integrate with Zendesk solutions What's new Stay up to date with new product releases Company About Us Learn why Zendesk is the leader in AI customer service Why Zendesk See why 80,000+ companies choose Zendesk for AI service Newsroom See news updates and press about Zendesk Careers Want to work at Zendesk? Check out our current openings Latest News AI Masterclass 2026 Live workshops for CX and IT leaders ready to move from AI strategy to an executable plan. Register Now Pricing Sign in Language English (US) English (UK) Español Español (LATAM) Português Français Deutsch Italiano Nederlands English (Denmark) English (Sweden) English (Australia) English (India) English (Singapore) 日本語 한국어 繁體中文 (台灣) 繁體中文 (香港特區) View demo Contact us Sign in Contact us Language English (US) English (UK) Español Español (LATAM) Português Français Deutsch Italiano Nederlands English (Denmark) English (Sweden) English (Australia) English (India) English (Singapore) 日本語 한국어 繁體中文 (台灣) 繁體中文 (香港特區) Platform Zendesk Resolution Platform Deliver faster, higher quality resolutions with the only AI-first service platform Zendesk AI Power your service with AI that continuously improves every resolution Reporting and analytics Turn service insights into better outcomes Marketplace Find 1,800+ apps, partners, and integrations to serve customers and employees Actions and integrations Drive resolutions across unified data and systems Security and Trust Deploy trusted service with enterprise-grade security and AI governance Products Customer Service Manage and resolve customer inquiries across all channels in one place Employee Service Give employees the fastest resolutions through a scalable, intuitive platform Contact Center Deliver AI-powered resolutions for every call, every channel, every time AI agents Resolve even the most complex issues on any channel autonomously Copilot Empower service teams with the only proactive AI assistant Quality assurance Improve your service overtime with automatic human and AI agent scoring Workforce Management Forecast, staff, and manage agent schedules with AI-powered precision Solutions Common use cases Messaging and live chat Engage customers on your website or mobile app Ticketing Track, organize, and resolve all your tickets in one place IT service management IT support that empowers your workforce Knowledge base Power every resolution with connected knowledge Voice Manage and resolve customer calls with AI By business type Startups Get up to 2 years of Zendesk free for qualified startups Retail Turn service into smarter selling Financial Services Secure service that builds financial trust Technology Transform support to drive net retention Government Reliable support that serves every citizen View all business types Resources Learn Customer stories Success stories from customers who love Zendesk Blog Content focused on growing and scaling your support teams Events Discover popular local events, browse by category, or view on-demand options CX Trends Our flagship report, covering the five trends shaping the future of CX Support Help Center Articles and discussions to answer your questions Community Connect, learn, and share with other Zendesk users Partners Find a partner to help your business integrate with Zendesk solutions What's new Stay up to date with new product releases Company About Us Learn why Zendesk is the leader in AI customer service Why Zendesk See why 80,000+ companies choose Zendesk for AI service Newsroom See news updates and press about Zendesk Careers Want to work at Zendesk? Check out our current openings Latest News AI Masterclass 2026 Live workshops for CX and IT leaders ready to move from AI strategy to an executable plan. Register Now Pricing Try for free View demo AI-powered service platform Move beyond deflection. Deliver real resolutions. Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform. 14-day free trial. No credit card required. Use your work email to connect customer emails, apps, and invite team members. Try for free I agree to Zendesk contacting me with marketing-related communications. By submitting, I agree to Zendesk's Privacy Notice . 22,000+ service teams trust Zendesk AI AI that gets smarter with every resolution. Achieve up to 80% automation with AI Agents that continuously learn from every interaction, handle more complex workflows, and deliver better outcomes. Explore the platform Every conversation becomes a learning signal Zendesk AI turns signals into improvement Faster resolutions. Stronger loyalty. Better outcomes. Trillions of data points turned into billions of successful outcomes. 22K+ AI customers 830M AI interactions 4.8B Resolutions delivered Zendesk + Forethought NEW Self‑improving AI Agents on any platform Deploy AI agents that learn and improve on any platform. Powered by the Zendesk Resolution Learning Loop, every resolution makes the next one better, improving performance over time. Request Forethought demo Learn more Zendesk’s partnership with the Golden State Warriors, Valkyries, and Chase Center is helping reshape the fan experience. Find out how Designed for AI-first

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AgentSpeed score for zendesk.com
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Full breakdown

10 pass3 warn10 fail7 skip
Discoverability
pass
robots.txt present
A robots.txt is reachable at the site root.
100/100
pass
robots.txt allows AI agents
All 8 answer-time access agents allowed.
100/100
fail
Content-Signal directivesemerging
No Content-Signal directives. Add e.g. `Content-Signal: ai-train=no, ai-summarize=yes` to declare granular AI usage policy beyond binary allow/disallow.
0/100
pass
llms.txt present
Found /llms.txt (739459 bytes), H1 + at least one link present.
100/100
pass
Sitemap present
sitemap.xml reachable and referenced from robots.txt.
100/100
warn
Link response headers
A Link: header is present but carries none of canonical/alternate/describedby — the relations agents consume.
60/100
skip
Canonical URL
Check could not run.
fail
MCP server cardemerging
No valid MCP Server Card at /.well-known/mcp/server-card.json. Publish one so agents can discover your tools without HTML scraping.
0/100
fail
OAuth authorization metadataemerging
No RFC 8414 metadata at /.well-known/oauth-authorization-server. Agents that act on behalf of users need this to discover your authorization endpoints.
0/100
fail
OAuth resource metadataemerging
No RFC 9728 metadata at /.well-known/oauth-protected-resource. Publish it so agents can discover required scopes without hand-coded credentials.
0/100
fail
API catalog / OpenAPIemerging
No /.well-known/api-catalog (RFC 9727) and no /openapi.json|yaml. Publish one so agents that integrate with APIs can discover your endpoints.
0/100
fail
Web Bot Authemerging
No Web Bot Auth JWKS at /.well-known/http-message-signatures-directory.json. Publish one to allow trusted agents while keeping a default-deny posture for the rest.
0/100
Readability
pass
Markdown negotiationemerging
Requests with Accept: text/markdown return a markdown representation — agents prefer markdown over HTML for summarization and citation.
100/100
fail
Text-to-markup ratio
Visible text is 2.5% of HTML weight (21870/874621 bytes). Low. Markup may be crowding out agent-usable text.
19/100
warn
Content without JavaScript
Browser pass unavailable; HTML looks like a JS-shell (e.g. #__next / #root). Likely JS-dependent.
50/100
skip
Heading hierarchy
Check could not run.
skip
Cookie wall blocks content
Check could not run.
skip
Page title
Check could not run.
skip
Meta description
Check could not run.
Structured data
pass
JSON-LD present
Found 1 JSON-LD block.
100/100
warn
Structured data validates
1 recommended-field warning(s). First: WebSite recommends "potentialAction" (improves agent comprehension). 3 block(s) skipped — type outside the set we check.
95/100
fail
Schema type coverage
Page looks like FAQPage; missing JSON-LD type(s): FAQPage.
0/100
Actionability
skip
Paywall / login wall
Check could not run.
fail
Agent Skills manifestemerging
No Agent Skills manifest at /.well-known/agent-skills.json. Enumerate the tasks agents can perform (search, add-to-cart, contact-support) so they pick the right one without scraping.
0/100
fail
WebMCP actionsemerging
No WebMCP detected. On pages with first-class actions (cart, support, account), embed a WebMCP server so on-page agents invoke tools directly.
0/100
pass
Primary action reachable
Primary offering identified ("AI-powered service platform") with price/CTA ("Try for free").
100/100
pass
Reachability
HTTP 200 after 1 redirect.
100/100
Performance
pass
Time to first byte
TTFB 141ms. Healthy.
100/100
skip
Full render time
Full-render time unavailable (browser pass skipped or failed).
pass
Page weight
Initial document is a lean 854 KB.
100/100
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