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Skip to content Services First-Party Third-Party Compliance Collections Compliance Information & IT Security Licensing Compliance Resources Resources Collections & Compliance Press Blog Company Our Story Vision & Values Leadership Careers Contact Us Client PortalContact Sales Services First-Party Third-Party Compliance Collections Compliance Information & IT Security Licensing Compliance Resources Resources Collections & Compliance Press Blog Company Our Story Vision & Values Leadership Careers Contact Us Client PortalContact Sales Client Portal Contact Sales Received a debt collection communication from TrueAccord? → Click here for more information. High-Performance Recovery. Human-Centric Results. TrueAccord is the premier omnichannel debt collection agency, leveraging data science and AI technology to deliver superior results with a consumer-friendly experience. Schedule a consultation Full-Lifecycle Recovery Solutions TrueAccord adapts to your delinquency lifecycle, from early-stage re-engagement to late-stage recoveries. Recovering As You (First Party)* Recovering For You (Third Party) Seamless brand and team extension Premier omnichannel agency Focus on retention and education Focus on liquidation and resolution AI + Human for optimized re-engagement AI + Human for high-volume repayment *Offered by TrueAccord’s subsidiary, Sentry Credit, Inc. Trusted by Market Leaders. Loved by Consumers. We’re leaders in our field and work with trusted industry organizations and regulators. TrueAccord 4.6 1,600 Google Reviews Malcolm F Dayton, LPC a month ago True Accord allows their customers to devise a payment plan that works for the customer (now and into the future of the payment plan)! I got to define the amount of my payments, the time of month for payments, and the number of months over which that plan is in effect. I have a monthly payment I can manage, and one I will prioritize because True Accord worked with me throughout the payment plan creation! True Accord could teach most every business how to collect payments responsibly with the integrity of their customers front and center! Diane Zuercher 6 months ago Hi, I was dealing with a very frustrating billing situation, and honestly the call caught me at a very bad time. I had just gotten some difficult news about the health of a family member, so emotionally I wasn’t in the best place. I also genuinely thought I had resolved this issue months ago, so getting contacted about it again felt like salt in the wound. This was not an easy moment for anyone to be on the other end of the line with me — Victor was not being set up for success by the universe that day. And yet, despite that, he showed up with patience, respect, and real attentiveness. He listened, explained things clearly, and treated me like a person instead of a problem. When someone is already stressed, that kind of professionalism makes a real difference. To be honest, Spectrum had already lost me as a customer — but because of the way Victor handled this interaction, I’m now reconsidering whether I’d come back in the future. One good human can’t fix a broken system, but they can change how a customer feels about engaging with it again. If Spectrum cares about customer experience and retention, it should invest in and recognize employees like Victor. He represents the best version of what customer service can be. Michael Sage a month ago We supposedly owed VZ 330 when I switched plans. Full transparency it is possible I forgot to cancel VZ for the last 1.5 months, which is what I think this is from. Instead of paying 330 all at once, which would technically be fine, I can do it in a few installments of 75. There is no interest but I am having to pay the full balance. I’ll just have to bet a little more at the horses each month to pay it off Kendal Watson 2 months ago I want to take a moment to recognize Desmond for his outstanding customer service. I was working to resolve an account issue and initially received information that turned out to be inaccurate, which left me confused about the status of my balance and settlement agreement. When I spoke with Desmond, he took the time to carefully review the account, listen to my concerns, and explain everything clearly. What stood out most was his empathy, patience, and diligence. He didn’t rush the conversation or treat it like just another call. He worked through the details, answered my questions, and helped ensure the matter was properly resolved. By the end of the call, I finally had clarity and confidence that the issue had been handled correctly. Customer service can make all the difference when dealing with stressful financial matters, and Desmond’s professionalism and commitment to helping customers deserves recognition. Thank you, Desmond, for going above and beyond. HumAIn Financial Solutions™ Behind every account is a human. Their debt collection experience directly impacts your business financially, legally, and reputationally.TrueAccord’s collection strategy utilizes HeartBeat™ to eliminate the guesswork of collections, allowing our agents to spend 100% of their time on what matters: helping pre- and post-delinquency consumers find a way forward.Our first-party and third-party collections services help your business put consumers first, so every dollar recovered makes a difference. Performance 25% Higher liquidation than many competitors Scale 25+ million accounts daily Expertise 95+ Clients, including leading debt issuers and buyers Scalable, Reliable Recovery Performance A Decade of Compliance Stewardship From establishing caselaw to breaking new ground in compliance-coded technology, our in-house team of legal experts is at the forefront of pushing the industry forward. Read our latest compliance recap Leading With Consumer Empathy “We had a very positive experience. We started using them and the performance felt strong enough where we have never tested them against any other vendor.” - Customer “Nobody comes close to touching TrueAccord on net liquidation for end of the funnel debt.” - Bank Customer “TrueAccord is ~40-60% better than traditional agencies.” - Customer Omnichannel Is the Best Channel In this data-driven eBook, compare traditional outbound calling methods versus a digital-first, omnichannel approach for debt collection. Download Now Ready for High-Performance Recovery? Let's Talk ! TrueAccord TrueAccord is a full-service digital-first debt collection agency. California License: 10526-99Nevada License: CAD11758 (NMLS ID: 1374720)Nevada Compliance Manager: CM12939 (NMLS ID: 2771206)New York City Department of Consumer Affairs License Number: 2086769-DCA. Facebook-f Twitter Linkedin-in Product How It Works Late Stage Collections Patents How It Works Late Stage Collections Patents Compliance Collections Compliance Information & IT Security Licensing Compliance Collections Compliance Information & IT Security Licensing Compliance Resources Resources Collections & Compliance Press Blog Assessment API Docs RMAI Certified Contacts Resources Collections & Compliance Press Blog Assessment API Docs RMAI Certified Contacts Terms of Service SMS Terms of Service Privacy Policy Vulnerability Disclosure Policy Terms of Service SMS Terms of Service Privacy Policy Vulnerability Disclosure Policy

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